Frequently Asked Questions
Everything you need to know about your Lovisa shopping experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Due to hygiene reasons, earrings and body jewelry cannot be returned unless they are faulty.
Are your jewelry pieces nickel-free?
Yes, all Lovisa jewelry complies with international nickel-release standards to ensure they are safe for sensitive skin.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with water, perfume, and lotions. Store them in a dry place and wipe with a soft cloth after use.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery timelines will be calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later services such as Afterpay and Klarna for your convenience.