Returns & Exchanges

At Lovisa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items. Please note that for hygiene reasons, we cannot accept returns on earrings, body jewelry, or hair accessories unless they are faulty.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original condition and packaging, and verify they are not part of our hygiene-restricted categories like earrings.

• 2.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 3.
  Package and Post

  Securely pack your items with the original packing slip and use the provided shipping label to drop your package off at any authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 5-10 business days.